Operator policy applies
Lespoir Travel acts as a booking agent for third-party operators. Cancellation and refund terms follow each operator’s policy and the terms provided with your specific booking. We do not promise a universal cancellation period or refund entitlement.
How to request a cancellation
Contact hello@lespoirtravel.com or +263 78 179 2082 with your booking reference, guest name and activity date. The time a cancellation is received and the operator’s conditions may affect the outcome. Ask for written acknowledgement.
Weather, safety and operator changes
If an operator changes or cancels an activity, we help you understand rescheduling options and any refund entitlement under the applicable policy. Do not assume every disruption results in a full refund.
Refund handling
Where a refund is due, we coordinate with the relevant operator and communicate the confirmed amount and process. The timeframe depends on the operator and the original payment arrangements; no fixed processing time is promised here.
No-shows and early departures
Missed pickups, late arrival, non-participation or leaving an activity early are handled according to the applicable operator terms. Review those terms before confirmation.